In North America, the standard EV charger uses a SAE J1772 plug—also known as a J plug—which attaches to the EV’s port. The standard SAE J1772 plug is compatible with all EVs and PHEVs, with the exception of Tesla vehicles. An adaptor to make the J1772 plug work with Teslas is typically included with the vehicle or available for purchase online.

The EVSE and iEVSE stations can be installed by plugging them into a 240v outlet with NEMA 6-50 plug type, but the iEVSE Plus is hardwired only. A certified electrician should be used when installing an electrical source, like the 240v outlet, and for hardwire installation of charging systems.

If you’ve purchased an iEVSE or iEVSE Plus and would like to use a network service provider and/or connect with your local utility to accept payments or restrict access, contact provider to set up.

Learn more about how EV chargers work.

Open Charge Point Protocol (OCPP) is an application protocol for communication between the Electric Vehicle (EV) charging station and a central management system, also known as a charging station network. EvoCharge charging stations can be connected to any network you prefer. Unlike other non-OCPP EV charging systems that require you to use their specific network for the unit to work, EvoCharge’s OCPP stations give you the freedom to choose the network and software you want to use, and to switch companies over time if you’d like. Find more information on OCPP.

Being a true open flexible network with OCPP, EvoCharge doesn’t use any specific network service provider; you are able to connect to any network you prefer. EvoCharge does, however, have agreements with EV ConnectGreenlots and Chargie.

The manufacturer limited warranty for an EvoCharge Charging Station is 3 years, while the EvoReel warranty is 2 years. The manufacturer warranty covers defects in material and workmanship under normal use and service conditions, including software and firmware. View full warranty information, including terms & conditions.

EvoCharge EVSE, iEVSE and iEVSE Plus units require 208-240VAC plug, Single Phase and a dedicated 40A supply circuit. The supply circuit can be adjusted for use with 30A or 20A supply circuit. EVSE and iEVSE units can be purchased with NEMA-6-50 plug types or can be hardwired. iEVSE Plus is only available with hardwire power connection. We recommend working with a certified electrician for installation. View full installation instructions.

Yes, multiple charging stations can be installed in one location. With the iEVSE and iEVSE Plus charging stations, you can charge up to 20 units in a group and control the output of current to each station, which is called “local load balancing” or “local load management.” Learn more here.

Yes. EvoCharge Charging Stations will automatically stop the transfer of electricity to the vehicle when the car is completely charged. Users don’t have to worry about overwhelming or “overfilling” their EV battery, even when left unattended for long periods.

EvoCharge charging stations are rated for indoor and outdoor use and are NEMA 4 rated for temperature rating of -22℉ to 122℉ (-30℃ to 50℃).

The charging stations can be mounted to a wall or pedestal.

All models come with a cable holster to place the charger in when not in use and the cable can be looped around the holster.

If you’d like better cable management, EvoCharge offers the EvoReel, which mounts to the ceiling or wall and self-retracts when not in use, or the Cable Retractor if you want a more basic tethered cable mount.

The NEMA 6-50 plug is 12 inches in length. This is the maximum length allowed by electrical standards (NEC and UL) for EV Charging Stations.

The EvoCharge base unit uses an indicator light on the front of the unit to communicate the charging status. View the charging status indicator guide for more info.

In North America, the standard EV charger uses a SAE J1772 plug—also known as a J plug—which attaches to the EV’s port. The standard SAE J1772 plug is compatible with all EVs and PHEVs, with the exception of Tesla vehicles. An adaptor to make the J1772 plug work with Teslas is typically included with the vehicle or available for purchase online.

Both the EVSE and iEVSE stations can be installed by plugging them into a 240v outlet or having a certified electrician hardwire the unit into a powersource. Once installed, they will be ready for use immediately.

If you’ve purchased an iEVSE and would like to use a network service provider to track your usage and/or connect with your local utility, that provider will need to be set up.

Learn more about how EV chargers work.

The biggest difference between Level 1 and Level 2 EV chargers is the speed of charge. EvoCharge’s Level 2 EV chargers have a typical charge time of 3-to-8 hours—that means you get up to 32 miles of driving range per hour of charging. Level 1 chargers, which come with the vehicle, have a typical charge time of 11-to-20 hours, or only 4 miles of driving range per hour of charging. Check out this article on the difference between Level 1 and Level 2 chargers for more information.

Both the EvoCharge EVSE and iEVSE units can be used at home, but the best fit for your family depends on how it will be used. The EVSE plugs into a 240v outlet and can be used immediately as it pulls electricity just like any other appliance without the need to connect to a network.

The iEVSE can also be plugged into a 240v outlet and has the ability to be connected to your home’s WiFi. If you have selected a third-party network provider, you will need to activate the charger with them. Although it has more steps to set up, the iEVSE allows you to better control your electricity usage and can potentially qualify your home for additional utilities incentives.

Open Charge Point Protocol (OCPP) is an application protocol for communication between the Electric Vehicle (EV) charging station and a central management system, also known as a charging station network. The unique thing about true OCPP chargers is that you aren’t locked into using a specific network. Other non-OCPP EV charging stations won’t work unless you use a specific network that can communicate with that specific charger. OCPP chargers give you the freedom to choose the network you want to use and switch companies later. Learn more about OCPP.

Because EvoCharge is a true OCPP, it can be configured for any network service provider or through your local utility. If you’re looking for a recommendation, EvoCharge has agreements with EV Connect, Greenlots, and Chargie.

The standard limited warranty for an EvoCharge Charging Station is 3 years and EvoReel is 2 years. EvoCharge warrants products against defects in material and workmanship under normal use and service conditions, including software and firmware. For more information, including terms and conditions, see the full warranty information.

Before installing, locate a 240V outlet. If you do not have a 240V outlet or want to install in a specific location where one is not available, we recommend hiring a certified electrician to install the outlet and your EVSE. View full installation instructions.

Yes, the EvoCharge iEVSE charging stations feature load management capabilities that control how much electrical load is applied to the circuit from the chargers, so multiple units can be installed.

Yes, EvoCharge charging stations are designed to stop the transfer of electricity to the vehicle when the car is completely charged. Because the transfer of electricity will automatically stop, your vehicle can stay plugged in overnight as well.

The plug type is NEMA 6-50.

All models come with a cable holster to place the charger in when not in use and the cable can be looped around the holster.

If you’d like better cable management, EvoCharge offers the EvoReel, which mounts to the ceiling or wall and self-retracts when not in use, or the Cable Retractor if you want a more basic tethered cable mount.

The charging statuses reflect the current status of the iEVSE Home and its connection to the electric vehicle. The mobile app statuses are made to be user friendly and will not always reflect what the LED display on the charger is showing. Reference the charging status indicator for the full list of options.

For help setting up your iEVSE Home charging station, view the Quick Start Guide or our Connection Help Guide.

The charger status on the mobile app may not update due to the charger’s loss of internet connection. This is commonly seen when the charger is rebooting. Please check that the charger is still connected to the local WiFi and use another device (mobile phone, computer, etc.) to check that the WiFi is connecting to the internet. If the status does not update after 15 minutes, please contact EvoCharge customer service.

Currently only one user can link their account to an EvoCharge charger through the app. However, more than one user can access the same charger(s) by sharing the login credentials for the mobile app.

Currently we do not offer the ability to edit a charge schedule in the mobile app. To change an existing charge schedule, please delete the old schedule and create a new one.

If there is no stop time for a set schedule, the charger will continue to charge until charging is completed or the EV is unplugged.

The mobile app’s Plug and Charge feature allows the user to start charging their vehicle by simply plugging in the car. You will not need to set a schedule or use the Slide to Start feature.

The mobile app will display the charger as “Offline” when one of the below issues is occurring:

  • Charger has lost power
  • Charger has lost internet connection

If these do not seem to be the issue, please contact EvoCharge customer service.

The Send Diagnostics button will share the charger’s information and settings to our US based customer service representatives. They will then use this information to help identify any issues that the charger or app may be experiencing.
When would I need to reset my charger from the mobile app?

The reset button in the mobile app does a soft reset of the charger. This will restart the charger without the loss of power. There are some recoverable errors that a soft reset will fix without having to do a full reboot.

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